Enterprise Service Level Agreement (SLA)
Device Fleet Repair Program
Our goal is to reduce device downtime and eliminate insurance claim delays, helping organizations maintain continuous operational efficiency.
Our Secure Repair Facility — Nassau & Western Suffolk
Program Highlights & Guarantees
Built specifically for school districts, healthcare providers, and enterprise fleets operating across Nassau and Western Suffolk counties.
Guaranteed Turnaround
- • Standard bulk repair turnaround: 48–72 business hours
- • Priority service available upon request
- • Large batches (30+ devices) completed within agreed timeline
Scheduled Pickup & Delivery
- • Weekly pickup & return routes across Nassau & Western Suffolk
- • Emergency pickup available when needed
- • Organized batch tracking from intake to return
Transparent Repair Tracking
- • Detailed intake documentation
- • Device-by-device repair tracking
- • Summary report included with each batch
- • Quarterly repair reporting available for partner accounts
Quality Assurance
- • Full functionality testing
- • Screen & touch verification
- • Charging & battery check
- • Camera, speaker & microphone testing
- • Cosmetic inspection
- • 30-day workmanship warranty included
Data Security & Handling
- • Secure warehouse facility
- • Restricted access repair area
- • Documented chain-of-custody process
- • Secure data wipe documentation available upon request
Predictable Pricing
- • Volume-based pricing tiers
- • Flat-rate repair structure
- • No hidden administrative fees
- • Net 30 invoicing available
Dedicated Account Support
- • Direct point of contact
- • Fast response communication
- • Flexible scheduling
Downtime Reduction Commitment
Our goal is to reduce device downtime and eliminate insurance claim delays, helping organizations maintain continuous operational efficiency.
Ready to reduce device downtime?
Partner with Cyber Tech NA for reliable, transparent, and rapid device fleet repairs. Get your custom SLA built today.
Contact Our Enterprise Team